Troubleshooting
Resolve common issues when using NS Ads Xperts™
Tracking Not Working
If clicks are not being tracked in Dashboard:
Checklist
- Have you added tracking code to
<head>of the page? - Does tracking code have correct
data-domain="domain.com"? - Check Console log for JavaScript errors
- Has domain been added to the system?
- Have you waited 10-30 seconds after click for data to sync?
/api/track-click.php. If not found = tracking code not running. Inaccurate Data
Fraud score or behavior data is incorrect:
- Fraud score = 0: New IP, not enough data for scoring
- Time on page = 0: User exited immediately, no behavior tracking
- Scroll depth = 0: Page too short or user did not scroll
- Interactions = 0: User did not click/hover any element
False Positive - Legitimate IP Blocked
If a safe IP is blocked by mistake:
How to Unblock
- Go to Blocked IPs page
- Find the IP that was blocked by mistake
- Click "Unblock" to unlock
Common false positive reasons:
- VPN/Proxy: Shared IP, others using it to spam
- Office Network: Multiple employees using same company IP
- Fast clicks: Testing ads multiple times in short period
- Mobile 4G/5G: Dynamic IP changes continuously
Slow Page Load
Tracking code is optimized to not affect performance:
- Script only ~5KB gzipped
- Loads async, does not block render
- API call only 200-300ms
- Does not affect PageSpeed score
<head> or beginning of <body> to ensure important content loads first. Common Errors
Error: "Domain not found"
Cause: Domain has not been added to the system.
Solution: Go to Domains page, click "Add New Domain", enter domain and save.
Error: "Invalid tracking code"
Cause: Tracking code was modified incorrectly or missing attribute.
Solution: Copy code again from Integration page, do not modify anything.
Error: "API limit exceeded"
Cause: Exceeded API call limit of your plan.
Solution: Upgrade to higher plan or wait for limit reset (beginning of month).
Still Need Help?
If issue is still not resolved, contact support with the following information:
- Domain experiencing the issue
- Error screenshot (if available)
- Browser Console log (F12 → Console)
- Time when error occurred
- Steps already tried to fix
Contact Support
Send Email to UsResponse time: 2-24 hours (priority for Business & Agency customers)